Here are some frequently asked questions to help you with your purchase.
| Question |
Answer |
| What are Berberluxe rugs made of? |
Our rugs are handmade from 100% natural and organic wool, sourced from local sheep herders in Morocco. |
| Are your rugs handmade? |
Yes, all of our rugs are handwoven by skilled Berber women in the High Atlas Mountains of Morocco, using traditional techniques. |
| What is the difference between Beni Ourain and Beni Mrirt rugs? |
Both are traditional handmade Moroccan rugs. We specialize in both Beni Ourain and the even softer and more luxurious Beni Mrirt styles. |
| Do you offer custom rugs? |
Yes, we offer custom sizes and colors to match your home décor. You can create your own custom rug, and our design team will help bring your vision to life. |
| Question |
Answer |
| Do you ship worldwide? |
Yes, we offer free worldwide shipping. |
| How long does shipping take? |
For Europe and the USA, shipping with DHL Express takes 2-3 business days. For the rest of the world, it takes 3-7 business days. We also offer shipping with Chronopost to Europe, which takes 10-15 business days. |
| How long does it take to process an order? |
We process all orders from Monday to Friday, within an average of 48 hours. |
| Are there any extra fees, like taxes or customs? |
No, all taxes and customs duties are included in the price. There will be no extra charges upon delivery. |
| How can I track my order? |
Once your order is shipped, you will receive a tracking number to follow your package on the DHL platform. You can also check your order status on our website. |
